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Kiran News Agency all orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.

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Return of Products by you

We will accept the return of the products, provided such return is for products that are defective, wrong product, damaged during transit, incomplete package etc. subject to the condition that we are informed about such discrepancies within 3 working days from the date of receipt of the product and provided that the products are returned in their original condition. However, in case of transit damages, the issue has to be reported within 48 hours, after which we may not be able to accept the complaint.

Refund Policy

Refund will be processed through net-banking within 10 working days.

Return policy is not valid for perishable products such as Cakes, Flowers, Chocolates, etc. If one comes across any issue with these products, they are advised to contact our customer support team within 72 hours. We will try to resolve the complaint in the best possible manner; however, it’s not guaranteed that we’ll be able to provide replacement/refund request.

Damages due to normal wear & tear and negligence on part of the customer or Digital content such as e-books, e-Product is not returnable at all.

Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you. Customer can cancel the order within 1 hour after placing the order if he/she wish to.

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Technical issues related to pricing information. Non-availability of the product(s). Payment problem identified by Fraud Detection Department.

This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.

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